What methods of payment do you accept?
Currently, we accept Visa, Visa Debit, Visa Electron, Mastercard, Maestro and PayPal. Apple Pay and Google Pay will be added in the 1st quarter of 2021.
Is the credit card information I submit secure?
All of our online ordering processes use Secure Socket Layer (SSL) encryption, which protects your information.
Can I use a promotional code to make a purchase online?
Absolutely - enter your promotional code when prompted during the checkout process. Please note that promotional codes are not valid on already reduced items and you can use one promo code at a time.
Will I be a charged any duty/tax fees if I am shipping outside of the EU?
All international orders are subject to fees - please contact your country's customs office for details.
How do I cancel/update my order?
Only orders that have not yet been shipped can be cancelled or modified. Please note that we try to begin processing orders as quickly as possible to ensure timely delivery. For this reason, please contact us via email as soon as you realize you’d like to make a change.
How can I check the status of my order?
You will receive an email confirmation after your order has been shipped with your tracking number. You can use this number to track your order.
Do you offer gift packaging?
All our items are beautifully packaged in gift boxes, with branded dust bag and meaning card, which makes TheAlterLife jewellery a perfect gift!
What materials are used in your collection?
We work with sterling silver 925, 18kt gold plate over brass, 24kt gold plate over brass and 24kt gold plate over copper. Our sterling silver 925 ear wires do not contain brass, instead of remaining gold vermeil (sterling silver with 18kt gold overlay), ensuring a beautiful and long-wearing effect. All TheAlterLife pieces are nickel-free.
Authentic crystals, empowered by Nature
We use authentic crystals which are a product of nature - as a result, all of our gemstones come in variations of colour, pattern and texture. Most of the stones in our collection come from Asia.